Customer service is not just answering questions. Our team of Eyewear Consultants, Dispensing Opticians, and Customer Service Representatives will accompany you throughout your shopping journey until you meet your most suitable Firmoo glasses. See better, shop together!


 Live Chat: Start a live chat (24/7)

We are always ready to respond to your "Hi" in 10 seconds from live chat. 24/7 standby for you.

Toll-Free: 1-382-323-7197

(Every day, 5 a.m.-8 p.m. PT.)

Whether it's about prescription, order inquiry, or other comprehensive services, we are looking forward to answering your ring. Don't hesitate to call us!"



(We will reply within 24 hours on
weekdays and 48 hours on weekends)
Don't know how to read your prescription? Send us a copy of your original prescription.
Wanna return or exchange your eyeglasses? Just send us your return or exchange request in your account center.
Please note:
Always contact us first before returning your package;
Use your registered email address;
Be sure to include your order number;
Don't forget to move our email to your Inbox.

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